# User sign up/verify error

**URL:** <https://forum.opentap.io/t/user-sign-up-verify-error/2685>\
**Category:** Technical\
**Created:** [June 23, 2026, 7:43am UTC](https://forum.opentap.io/t/user-sign-up-verify-error/2685 "2026-06-23T07:43:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jakub](https://avatars.discourse-cdn.com/v4/letter/j/ecb155/32.png) [@jakub](https://forum.opentap.io/u/jakub)\
**Post date:** [June 23, 2026, 7:43am UTC](https://forum.opentap.io/t/user-sign-up-verify-error/2685/1 "2026-06-23T07:43:05Z")

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Hello,

I am not able to verify new user.  
I’v got received verification email where i have to click verify link and it says:

 ![image](https://us1.discourse-cdn.com/flex020/uploads/opentap/original/2X/4/40741d089498ff357eb2946e09ae3c5696d9b11e.png)

So I requested link again and the same message show every time.

Is there any support page where i can ask for deleting that created user or somethink like that?

Thank you.  
Jakub

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**Author:** ![rolf\_madsen](https://avatars.discourse-cdn.com/v4/letter/r/43a26b/32.png) [@rolf\_madsen](https://forum.opentap.io/u/rolf_madsen)\
**Post date:** [August 5, 2026, 7:20am UTC](https://forum.opentap.io/t/user-sign-up-verify-error/2685/2 "2026-08-05T07:20:19Z")

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Hi @jakub,

Are you still experiencing this issue? If so, can you DM me your verification link?