Keysight License required: KS8000A or KS8400A

1

Hi,
One of the user is getting following error. He is using floating license. It was working till Yesterday and didn’t work today. Kindly help here. We are using KS8400A.

Keysight License required: KS8000A or KS8400A.
System.AggregateException: One or more errors occurred. —> Keysight.OpenTap.Licensing.LicenseException: License KS8000A or KS8400A or TAP_Engine or TAP_EditorX v2023.1109 could not be checked out. KS8000 cannot be used.
at Injected<Keysight.OpenTap.Plugins.LicenseInjector>.a.a(String A_0, String A_1, String A_2, Int32 A_3)
at Keysight.OpenTap.KS8000.LogStamper.DoEnterTestPlanRun()
at Keysight.OpenTap.KS8000.LogStamper.EnterTestPlanRun(TestPlanRun plan)
at OpenTap.TestPlan.OpenInternal(TestPlanRun run, Boolean isOpen, List1 steps) at OpenTap.TestPlan.Open(IEnumerable1 listeners)
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.Execute()

2

Hi @rajanbabu033,

Since you purchased a license I think there is a more expedient way for you to contact Keysight support. I cannot help you with you specific license. So maybe you could try your local contact or the support portal at https://support.keysight.com/.

That being said,

  • Did you update your software recently?
  • What is the version inside your license? If you install Lmtools from Flexera Software you should be able to soo.
  • Is there any other license related messages in your log file or on your screen? We try to show obvious errors in a user friendly way, this could be: license count exceeded, support version exceeded, …